![]() ![]() Both the leather and canvas key tags have a rough and uncoated backing, not suitable for printing or engraving.Ī: Unfortunately no. Can the Key Tags be double sided? (both canvas & leather)Ī: Both the leather and canvas key tags cannot be printed double sided. Just shoot us an email and we can send you an invoice. Is there anything you can do?Ī: We can definitely try and will do our best to get it to you by a certain date, but if you need a Rush, there is a $20 rush fee and then you would need to upgrade your shipping method to overnight. Q: I know custom items take 7-13 business days but I really need my sign by _ date. It is easier for them to communicate via email, but if it's necessary, yes. ![]() You can also track your order here : Ī: They work off site, and it is not effective for them to chat on the phone with customers, so essentially no. We have a 1 to 3 business day timeframe for fulfillment. Our designers will send you the previous final file to make sure it's correct or you can make changes, then approve it for print.Ī: You will receive a tracking email as soon as your order is fulfilled. You'll get the get started email again, just respond and let us know that you are reordering. Q: How do I reorder: G o to your account and reorder there, or purchase your custom product just as you did the first time. Q: What’s the Turnaround time for Custom ordersĪ: Custom orders take 7-13 business days from the time of final approval on your design We can’t guarantee that we will receive your returned item.Ī: Yes! We are located in Portland, Oregon at 3363 SE 20th St 97202 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your shipping when returning your item. To return your product, mail to: 3363 SE 20th Ave. If you cancel after design but prior to print you may receive a refund for the print cost only.If you cancel prior to design and print you may receive a full refund.After print custom items are not refundable.If you need to exchange it for the same item, send us an email at co m and send your item to: 3363 SE 20th, Portland, Or 97202 We will replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Įxchanges (if applicable). If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable). ![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Non-returnable items: Gift cards, Masks, Custom (see below), Digital Downloads To be eligible for a return, your item must be to us before the 30 days is up, unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Inputting an incorrect address will result in a $13 reshipping fee. Orders will be fulfilled within 1-3 business days (except custom), unless we ran out of a product! There will be a drop down with your shipping options with prices next to each. After entering your contact information, you will be directed to the shipping page. In order to get an estimate on shipping prices, please proceed to checkout. ![]()
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